Product Manager (AI) | Global SaaS & Enterprise Search Platform | Agentic AI, LLMs, RAG, Conversational AI

About the Company

A global SaaS and digital transformation leader building AI-powered platforms that redefine enterprise search and customer support. Trusted by Fortune 100 enterprises and fast-scaling organizations, the company delivers intelligent, scalable solutions across cloud, marketing automation, and AI-driven knowledge experiences—helping businesses reduce costs, boost productivity, and elevate customer engagement worldwide.

Role Overview

As a Product Manager (AI), you will own the vision, roadmap, and execution of Agentic AI solutions that autonomously reason, plan, and act to transform customer support and self-service experiences. This role sits at the intersection of AI innovation, enterprise SaaS, and customer experience, with direct impact on product adoption, deflection rates, and AI-driven efficiency.

What You’ll Do

• Own product vision and roadmap for customer-facing Agentic AI solutions

• Build intelligent AI agents that improve deflection, resolution accuracy, and response latency

• Translate complex support workflows into scalable AI product features

• Partner with engineering, data science, and design to ship production-ready AI capabilities

• Define and track success metrics like deflection rate, accuracy, and proactive interventions

• Convert LLM orchestration, RAG pipelines, and case summarization into user-ready features

• Collaborate with enterprise customers to validate use cases and prioritize impact

• Support go-to-market efforts with demos, positioning, and storytelling

• Drive UAT, sprint execution, and Agile delivery

• Stay ahead of GenAI, NLP, and Agentic AI trends

What You Bring

• 3–5 years of Product Management experience in AI, ML, or enterprise SaaS

• Hands-on exposure to Agentic AI, LLMs, RAG, conversational AI frameworks

• Experience launching customer-facing AI or automation products at scale

• Strong understanding of customer support ecosystems (Salesforce, Zendesk, ServiceNow – plus)

• Data-driven mindset with strong experimentation and analytics skills

• Excellent communication and cross-functional collaboration abilities

Why This Role

• Shape next-gen AI agents used by global enterprises

• High ownership across vision, roadmap, and execution

• Work at the cutting edge of GenAI and enterprise search

• Direct impact on customer experience and business outcomes