Technical Support Engineer – B2B SaaS- Network & Security | US Startup!

We’re seeking a passionate Technical Support Engineer (TSE) to deliver world-class post-sales support, handling complex technical inquiries and troubleshooting to maximize customer value. Join a well-funded US cybersecurity startup in a high-visibility hybrid role based in Bengaluru and make a real impact!

What You’ll Do

• Support customers and partners on product configuration, performance, and troubleshooting
• Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams
• Maintain high levels of customer satisfaction and engagement
• Use diagnostic tools, scripts, and lab environments to replicate and resolve issues
• Contribute to technical documentation, knowledge base, and troubleshooting guides
• Collaborate with cross-functional teams to deliver the best customer experience possible
• Serve as the voice of the customer internally by sharing insights and feedback

What We’re Looking For

• 5+ years of experience in a technical support or customer-facing engineering role
• Background in B2B SaaS and strong knowledge of network and security concepts
• Deep expertise in switches, routers, and networking fundamentals
• Certifications preferred: CCNA, JNCIE, or higher
• Working knowledge of Linux, VMware ESXi, and firewalls
• Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices
• Empathetic communicator with a passion for customer success
• Able to manage multiple issues and tasks in a fast-paced environment

Why You’ll Love This Role ·

· Be part of a company at the forefront of cybersecurity and network visibility
· Work remotely with a talented, collaborative global team
· Direct impact on customer success and product growth
· Fast-paced startup environment with room to grow and innovate

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