Senior Manager – Professional Services

  • Hyderabad, India
Job Details
Overall, 14 years of experience required.

Full Job Description

We are a firm with a mission to help companies shorten the path from data to decision and empower customers to out-think and out-perform the competition. Trusted by more than 1,300 global businesses, our products deliver unmatched value in data integration and connectivity and in-process analytics and automation. Our relentless focus on customer satisfaction is why 1,300 global enterprises choose us to maximize their ERP investment – on-prem and in the cloud – to turn data into insight and insight into action.

  1. 8+ years relevant work experience; 2-3 years at the Expert level or equivalent experience Preferred.
  2. Bachelor’s Degree Business/Management Degree and/or IT degree (Information Technology, Computer Science, Software Engineering, or related technical discipline)
  1. Manage Professional Services in accordance with established standards and guidelines.
  2. Monitor progress of Professional Services and /or site implementations to ensure on-time, successful Provide direction and guidance to staff
  3. Act as the escalation point for issues with other departments. Acts as an escalation point for client concerns. Escalates issues to upper management as necessary.
  4. Monitor utilization of process guidelines and project management tools by consultants. Identifies areas requiring improvement or modification and implements corrective action.
  5. Manage revenue projections, revenue recognition, and billing for assigned sites.
  6. Actively participate with the sales organization in closing new business opportunities.
  7. Regularly follow-up with clients to ensure that our service offerings are meeting their expectations.
  8. Demonstrate superior client service. Identify areas of poor client service or client dissatisfaction and take action to correct them.
  9. Ensure proper client training materials are developed and readily available.
  10. Provide ongoing development, feedback, coaching, and mentoring to the Professional Services team.
  11. Maintain knowledge of financial market trends and resultant service requirements.
  12. Identify and recruit internal/external talents to ensure the effective mix of competencies
  13. Set and communicate team/individual objectives to inspire individuals to achieve high performance
  14. Allocate workload to fully utilize every employee’s talent
  15. Implement development plans and coach for individuals to reach their maximum talent
  16. Provide regular constructive feedback on performance/development and address poor/mediocre performance in a timely manner
  17. Recognize high performers to maintain motivation and retain key talent
  18. Create team spirit.

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